Refund and Returns Policy of Traditional Naturals

Overview

At Traditional Naturals, we stand behind the purity and potency of our Ayurvedic formulations. We want you to feel absolute confidence in your wellness journey with us. If you encounter any genuine issue with your purchase, we are here to ensure a graceful resolution.

The 14-15 Day Satisfaction Window

We offer a 14-15 day (2 -3weeks) refund and return claim period from the date of delivery. If there is any discrepancy, damage, or dissatisfaction regarding the product quality, you must initiate your claim within this 14-day timeframe.

Eligibility for Refund & Return

To maintain the highest standards of hygiene and safety for our herbal products, returns are evaluated under the following professional criteria:

Condition: For a full refund, the item must be in its original packaging.

Damaged or Tampered Goods: If the product arrives with broken seals or physical damage.

Incorrect Fulfillment: If you received a product different from what you ordered.

Quality Concerns: If there is a verifiable issue with the product’s integrity or if it has passed its expiry date at the time of delivery.

How to File a Master-Level Claim

To ensure a swift and expert review of your case, please follow these steps:

Submission: Email your details and visual proof to Support@traditionalnatural.com or message our WhatsApp concierge.

Document the Issue: Capture a clear unboxing video and high-resolution photographs of the product and the shipping label.

Contact Support: Reach out to our dedicated care team within the 14-day window.

Expert Evaluation & Refund Processing

Review: Our quality control experts will analyze your claim within 48 business hours.

Approval: Once approved, the refund will be initiated immediately.

Timeline: The amount will be credited back to your original payment method (UPI, Card, or Net Banking) within 5-7 business days, depending on your bank’s processing time.

Cancellation Policy

Orders can be cancelled free of charge before they are dispatched from our Agartala headquarters. Once the order is in transit with our logistics partner, cancellation is no longer possible.

Global Standards of Support

We value your trust above all else. For any assistance, please contact our head office:

Alternative Email: traditionalnaturals@gmail.com

Head Office Address: Agartala, West Tripura – 799001

Customer Care Support: +91 98629 00335

Official Support Email: Support@traditionalnatural.com